Demo
One support ticket, start to finish — the same loop the product runs, told with example data. Step through it.
A customer writes in. Novix reads it, classifies it as a bug, and sets the priority — before anyone on your team opens it.
500 error on /checkout after v2.4.1 deploy
“Checkout is broken for us — every purchase has returned an error page since this morning. We’re losing orders. Can you look at this urgently?”
— Sarah, reporting for Brightline
Novix reads the code, the recent deploy, and past incidents — then names the cause, step by step, with the receipts.
Orders from the new guest-checkout flow are created without a payment object; Charge() dereferences it without checking.
The candidate fix is a small, boring diff — and it goes through a safety review before it can become a pull request.
func Charge(o *Order) error {
+ if o.Payment == nil {
+ return ErrMissingPayment
+ }
amt := o.Payment.AmountNothing ships without a human. An engineer reads the diagnosis and the diff, then decides — and every decision trains the next one.
Fix for #892 · null pointer at payment_service.go:42
Approving opens GitHub PR #412 for your normal review and merge — Novix never merges to main.
The customer gets a resolution update, Novix checks the bug is actually gone, and the diagnosis becomes a known issue that answers the next person before they file a ticket.
“This is fixed — guest checkouts created without a payment method were failing at charge time. Can you confirm it works on your end?”
Sarah replies “working now, thank you” — the fix is confirmed by the person who hit it.
The diagnosis becomes a self-serve answer, deflecting the same report before it becomes a ticket.
7 days free · no card needed · how the trial works