Pricing
Free for everyone who talks to customers. Paid for the people who ship code. A few dollars when a fix is approved.
Support seats are free and unlimited. You pay only for builder seats, the engineers who use Novix to diagnose and fix bugs, plus a small fee per approved fix. A fix is one code change a human signed off on, so you pay for outcomes, not chats. Diagnoses, rejected drafts, and escalations are never billed.
For the first small team fixing bugs from support.
Unlimited free support seats
For a growing team that wants the agent to move faster.
Unlimited free support seats
For heavier volume and the most control.
Unlimited free support seats
For larger teams that need custom terms and volume pricing. Unlimited free support seats, unlimited builder seats, a negotiated approved-fix commitment, security review, invoicing, and dedicated onboarding.
Two kinds of seat
Most support tools charge for every agent, often with seat minimums, so the bill climbs with your support headcount. Novix does the opposite. Support seats are free and unlimited: anyone who works tickets can read, reply, triage, assign, and use the known-issues widget and the verification loop at no cost. You pay only for builder seats, the engineers who connect the codebase, review and approve drafted fixes, and open PRs. Grow the support side as much as you want. The paid seat is the one that runs the fix machinery.
Who counts as a builder seat?
A builder seat is anyone who can approve fixes or manage integrations: the engineer who signs off on code changes and connects the repo. Everyone else is a free support seat. It is derived from what a person can actually do, not their title. Turn off “approve fixes” for someone on the team and they become a free support seat that same moment. Someone who both approves fixes and manages integrations is still one builder seat, not two. The count is honest, and you set it directly from your team permissions.
Why a support-heavy team pays less
Per-agent tools bill every seat. Fin runs about $29 to $132 per agent seat, and Pylon about $59 to $139 with 3-to-7-seat minimums, before any AI add-ons. Novix charges only the engineers who run the fix machinery. A three-person team with two support people and one engineer pays for one builder seat, where a per-agent tool bills all three. Our builder-seat prices sit inside the band those tools already charge per agent, but we only apply them to the people who fix the code, so a support-heavy team pays less overall.
How the bill works
Each month you pay for your builder seats plus any approved fixes beyond your plan’s included pool, at that plan’s per-fix rate. Support seats are always free. An approved fix is a drafted change a human approved, the same approve action already in the ticket view. Reject a fix and it never counts. It’s the one outcome you actually want, and the only usage we meter.
Why usage pricing here
Conversation tools charge around a dollar every time a chat goes quiet, whether or not the problem was actually solved. Novix only meters an approved fix: a real code change a human signed off on. That fix is the reproduce, root-cause, and diff work an engineer would otherwise spend 30 to 60 minutes on, often $50 or more once you count the context switch. We charge a few dollars for it. That stays an obvious deal.