Subprocessors and services

Each acts on our instructions and receives only what it needs to do its job.

• Anthropic: AI analysis. Receives ticket content and the code and context pulled for a ticket, in order to classify, diagnose, and draft fixes and replies. Per Anthropic’s commercial terms, data submitted through its API is not used to train its models.
• Supabase: managed Postgres database. Stores the Service’s data at rest — accounts, workspaces, tickets, diagnoses, audit logs, and encrypted integration credentials. Connections are made over TLS.
• Render: backend hosting. Runs the API server that processes every request and webhook, and holds uploaded ticket attachments on its disk.
• Vercel: frontend hosting. Serves the dashboard and this site, and proxies traffic between your browser and the backend on the same origin.
• Resend: account email. Receives the recipient address and message content for verification codes, sign-in codes, and password resets.

The integrations you connect — help desks, code hosts, chat tools — are not subprocessors. You choose them, you hold the account, and data flows to and from them under your agreement with each provider. Novix reads tickets from and posts replies, pull requests, and notifications to the services you have connected, and nothing else.

We update this page and its effective date before a new subprocessor starts handling your data. A way to subscribe to these changes will exist before general availability; until then, email privacy@getnovix.ai and we will notify you directly.