Terms of Service

These Terms of Service (the “Terms”) are a contract between you and Novix (“Novix,” “we,” “us”). They govern your access to and use of the Novix application, dashboard, APIs, and related services (the “Service”). By creating an account, connecting an integration, or using the Service, you agree to these Terms.

If you accept these Terms on behalf of a company or team, you represent that you are authorized to do so, and “you” means that organization and its authorized users. You must be able to form a binding contract to use the Service. The Service is built for businesses and is not directed to consumers or to children.

Novix is currently offered as an early-access beta. That framing matters throughout these Terms: features change, availability is not guaranteed, and the sections on beta status, warranties, and liability below apply in full.

Novix reads support tickets from the tools you connect (help desks, chat, email, issue trackers, and error and observability services), classifies and diagnoses them, and, when it concludes a ticket is a genuine code defect, drafts a candidate fix. It can also draft a suggested reply to the customer and hand a diagnosis to your engineers.

Novix is a tool that assists your team. It is not a law firm, not a security auditor, and not a substitute for your own engineering judgment. It does not take independent action on your production systems beyond the specific, scoped actions you connect and authorize (for example, opening a pull request on a repository you connect).

This is the most important thing to understand about the Service. The fixes Novix produces are drafts and suggestions, generated by an AI model. They are not verified, tested, or executed by Novix before they reach you.

• Not executed or verified. Novix reasons about your code and proposes a change. It does not run your code or confirm that a proposed fix compiles, passes your tests, or behaves correctly. Treat every diff as an untested proposal.
• Sometimes illustrative. When the relevant repository is not connected, Novix cannot see your real files, so the diff is an illustrative sketch, a starting point that shows the shape of a fix. Novix labels these as sketches, and file paths and details must be verified before use.
• No warranty of correctness. AI models can be wrong, incomplete, or confidently mistaken. A diagnosis may misidentify the root cause; a suggested fix may be incorrect, insecure, or introduce new problems. You must not assume any output is correct.

Novix surfaces a confidence signal and a risk rating with its suggestions to help you triage. These are aids to your judgment, not guarantees, and they do not shift responsibility for the change onto Novix.

By default, a drafted fix is opened as a draft pull request that waits for a person to review it. Nothing is merged to your codebase or deployed to your systems by Novix. You retain full control of your version-control workflow, your reviews, your CI checks, and your deploys.

Novix includes an optional, off-by-default automation setting for teams that want less friction. Even at its most permissive, this setting only changes whether a passing, low-risk draft is opened as a ready-for-review pull request instead of a draft one. It never merges code and never deploys. A human still approves and merges. Anything that fails Novix’s internal review, or that is rated above low risk, falls back to a draft that requires human review. Direct-to-production merging is not a feature of the Service.

Because you review and approve every change, you are responsible for what you merge. You agree not to rely on Novix as the sole check on a change to your software.

When you use Novix, you agree to:

• Review, test, and independently validate any suggested fix before merging or deploying it, using your own code review, testing, and release processes.
• Maintain your own backups, version control, and the ability to roll back changes. You should be able to revert any merge.
• Only connect code, tickets, and systems that you have the right to connect, and only grant Novix the access scopes you intend. We recommend least-privilege, read-only access wherever it is enough.
• Keep your account credentials secure, manage who on your team has access, and promptly remove access for people who leave.
• Comply with all laws and with the terms of the third-party services you connect through Novix.

The Service works by connecting to third-party tools you choose (for example, Zendesk, Intercom, Slack, Sentry, Datadog, GitHub, and others). You are responsible for your use of those services and for the credentials, tokens, and access scopes you provide to Novix.

Your relationship with each third-party provider is governed by that provider’s own terms. Novix is not responsible for third-party services, their availability, or their handling of your data. You can disconnect any integration at any time; doing so deletes the stored credentials for that integration.

You agree not to:

• Use the Service to build, diagnose, or modify software you do not have the legal right to access or change.
• Use the Service for anything unlawful, or to create or distribute malware, exploits, or code intended to cause harm.
• Attempt to reverse engineer, resell, or provide the Service to a competing product, or use it to build a competing service.
• Interfere with, overload, or circumvent the technical limits, rate limits, or security of the Service.
• Upload data you are not permitted to share, or use the Service in a way that violates the rights of others.

We may investigate and take appropriate action, including suspending or terminating access, for violations of this section.

Novix is organized into workspaces (teams). An account may belong to a workspace with roles such as administrator and member. Administrators can connect integrations, change automation settings, invite and remove members, and change roles. You are responsible for the actions taken under your account and by members of your workspace.

You must provide accurate account information and keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Tell us promptly if you believe your account has been compromised.

Your content stays yours.As between you and Novix, you own your code, your tickets, and the data you connect (“Your Content”), and you own the code that results from a change you choose to merge. You grant Novix a limited license to process Your Content solely to provide the Service to you (for example, to diagnose a ticket and draft a fix).

We keep our product. Novix, including its software, models, prompts, and interfaces, and all related intellectual property, belongs to us. These Terms do not grant you any rights in the Service except the right to use it as described here.

Feedback. If you send us feedback or suggestions, we may use them to improve the Service without obligation to you.

The Service is provided on an early-access, beta basis, and is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory. To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the above, we do not warrant that any diagnosis or suggested fix will be accurate, complete, secure, or fit for your purpose; that the Service will be uninterrupted, timely, or error-free; or that defects will be corrected. Features may change, be added, or be removed during beta. You use the Service, and any output it produces, at your own risk and subject to your own review.

To the fullest extent permitted by law, Novix and its affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or related to the Service or these Terms, even if we have been advised of the possibility of such damages.

This includes, without limitation, damages arising from a suggested fix, diagnosis, or other output that is incorrect, incomplete, insecure, or that you merged or deployed. Because you review and approve every change, decisions about your software are yours.

To the fullest extent permitted by law, our total aggregate liability arising out of or related to the Service or these Terms will not exceed the greater of the amount you paid us for the Service in the twelve months before the claim, or one hundred U.S. dollars (US$100). While the Service is offered free of charge during beta, that amount may be US$100. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to defend, indemnify, and hold harmless Novix and its affiliates from and against any claims, damages, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, Your Content, the changes you choose to merge or deploy, your violation of these Terms, or your violation of any law or the rights of a third party.

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you violate these Terms, if we reasonably believe it is necessary to protect the Service or other users, or if we discontinue the Service. Because Novix is in beta, we may modify or discontinue the Service, in whole or in part, at any time.

On termination, your right to use the Service ends. Sections that by their nature should survive, including intellectual property, disclaimers, limitation of liability, and indemnification, will survive. Our handling of your data after termination is described in our Privacy Policy.

We may update these Terms as the Service evolves, and we expect to, since this is a draft that will be reviewed by counsel before general availability. When we make a material change, we will update the effective date above and, where appropriate, give notice. If you continue to use the Service after a change takes effect, you accept the updated Terms.

The governing law and dispute-resolution venue for these Terms will be specified before general availability and confirmed with counsel. Until then, treat this document as a good-faith description of how we intend to operate.